Thursday, June 23, 2011

Defining the design challenge

Were you prepared? Going into see our client for the first time I felt that I was prepared in knowing what questions to ask. Although I did feel a little nervous prior to the meeting.

Was the client prepared? Our first two meetings we had with our client we received no images or text that he wished to have placed into the website. In this way he was not quite prepared for what we needed from him.

Did the client know what they wanted? Our client had a fairly simple idea of what he wanted at first. He simply described that he wanted his logo and image as the focal point of the website. As we had further meetings with him his ideas for what he wanted kept evolving and becoming more and more complicated. What he wanted strayed further than what I believe a simple website was.

Was the client relying on your suggestions? Our client was listening to our suggestions but would often accept very few of them. Whenever we came up with an idea that we felt helped the look of the website our client had a different idea that we felt would not work aesthetically.

Did you behave in a professional manner? Yes we did. We always gave him a say and clearly stated what was possible and wasn’t.

Were you firm enough with the client? I do not believe I was firm enough with our client. As we were almost afraid to tell him what we really thought of his ideas and suggestions, which at times seemed tacky and unprofessional.

Were you intimidated by the client? No I wasn’t he was fairly easy to talk to.

Was the client intimidated by you? I do not believe so.

What other information can you elaborate with? After a while it seemed that our client was unsure as to what he actually wanted. He would tell us that he wants a certain concept changed then when presented with the new concept done according to his specifications he would suggest something else that would be almost identical to our original concept.

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